IT Management: Essential Principles and Skills
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9 modules
English
Certificate of completion
Access for 365 days
Master essential IT management principles and skills for success of Graduates. Whether you’re just getting started or looking to switch to a faster, more flexible this will benefit you.
Overview
This course provides a comprehensive overview of IT management, covering the essential principles and skills required to effectively manage IT systems and teams. Starting with an introduction to IT management and its significance in modern organizations, the course explores various aspects including project management, resource allocation, budgeting, risk assessment, and strategic planning. Through real-world case studies and practical examples, participants will gain knowledge and insights to become successful IT professional.
Key Highlights
There is a lot to learn about the foundations of contemporary IT service management.
In this course, IT Service Management Foundations, you will start working with ITSM mindset, laying the foundation for advanced ITSM approaches.
First, you will explore essential concepts relating to IT Services, such as what an IT Service is, and the definition of IT Service Management.
Next, you will discover contemporary approaches to ITSM
Lastly you will understand how the Agile Manifesto became the source for guiding principles to any IT operation.
Understanding the ITIL framework and Implementing IT service strategies
What you will learn
1: Introduction to key ITSM Concepts
1.1 ITSM Definitions 1.2 Key concepts of Value Creation 1.3 Key concepts of Service Relationships
2. ITIL Guiding Principles
Nature, Use and Interaction of 7 ITIL Guiding Principles
3: 4 Dimensions of Service Management
3.1 Organizations and People 3.2 Information and Technology 3.3 Partners and Suppliers 3.4 Value Streams and Processes
4: The ITIL Service Value System (SVS)
4.1 Purpose and Components of the Service Value System 4.2 The Service Value Chain 4.3 Service Value Chain Elements
5. ITIL Practices and Their Role in SVS
5.1 Continual Improvement 5.2 Change Control 5.3 Incident Management 5.4 Problem Management 5.5 Service Request Management 5.6 Service Desk 5.7 Service Level Management
6A: Purpose of Key ITIL Practices
6.1 Information Security Management 6.2 Relationship Management 6.3 Supplier Management 6.4 Availability Management 6.5 Capacity and Performance Management 6.6 Service Configuration Management
6B: Purpose of Key ITIL Practices
6.7 IT Asset Management 6.8 Business Analysis 6.9 Service Continuity Management 6.10 Deployment Management 6.11 Monitoring and Event Management 6.12 Release Management
7: Preparation of ITIL 4 Foundation Exam
7.1 Exam Structure and Format 7.2 Exam Tips and Best Practices
Modules
1: Introduction to key ITSM Concepts
1 attachment
1.1 ITSM Definitions 1.2 Key concepts of Value Creation 1.3 Key concepts of Service Relationships
2. ITIL Guiding Principles 3. 4 Dimensions of Service Management 4.The ITIL Service Value System (SVS)
3 attachments
2. ITIL Guiding Principles Nature, Use and Interaction of 7 ITIL Guiding Principles
3: 4 Dimensions of Service Management 3.1 Organizations and People 3.2 Information and Technology 3.3 Partners and Suppliers 3.4 Value Streams and Processes
4: The ITIL Service Value System (SVS) 4.1 Purpose and Components of the Service Value System 4.2 The Service Value Chain 4.3 Service Value Chain Elements
5. ITIL Practices and Their Role in SVS
1 attachment
5.1 Continual Improvement 5.2 Change Control 5.3 Incident Management 5.4 Problem Management 5.5 Service Request Management 5.6 Service Desk 5.7 Service Level Management
6A: Purpose of Key ITIL Practices
1 attachment
6.1 Information Security Management 6.2 Relationship Management 6.3 Supplier Management 6.4 Availability Management 6.5 Capacity and Performance Management 6.6 Service Configuration Management
6B: Purpose of Key ITIL Practices
1 attachment
6.7 IT Asset Management 6.8 Business Analysis 6.9 Service Continuity Management 6.10 Deployment Management 6.11 Monitoring and Event Management 6.12 Release Management
7: Preparation of ITIL 4 Foundation Exam
1 attachment
7.1 Exam Structure and Format 7.2 Exam Tips and Best Practices
Q&A
Thank you
Free_ITIL_Training_Download_Report
Certification
When you complete this course you receive a ‘Certificate of Completion’ signed and addressed personally by me.
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About the creator
Calibrate ...Wisdom to win Online courses offer unparalleled flexibility, allowing students to access study material and complete assignments on their own schedule.
Elevate your learning experience with Calibrate. Immerse yourself in a diverse collection of courses. According to experts, the software industry in will be one of the most promising sectors, which is associated with an ever-growing dependence on digital technology in almost all areas of life and business. IT market will always develop, and the demand for high-level professionals will only grow. Invest in Your Talent. Gain the Skills Your Org Needs to Meet Business Goals and Innovate.
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